SAP® Cloud
Why Cloud?
With SAP® Cloud Solutions you have a growing number of professional solutions at your disposal. You decide in which areas and scope an assignment in your company makes sense: use cloud solutions in individual company areas such as sales or finance to make work easier and more efficient there, or only support a selected process, such as travel management or key figure reports. Make a strategic IT decision for an ERP system and bring your entire company to the cloud.
You have it in your hand. Take advantage of the cloud solutions:
For you this means:
- simple and cheap operation
- no hardware & no own IT resources
- no installation
- Internet access is sufficient! All-inclusive operation, updates, data security or maintenance are now done by the specialists from SAP®.
- Your software is always up-to-date, with all provisions & laws a monthly rental price, which is based on the number of users
access anytime, anywhere - use SAP® Cloud Solutions anytime, anywhere.
- whether in the office, in the home office, on the go with the customer or on the go with a laptop or smartphone
- free apps for tablets and smartphones that support frequently used functions
- no installation, the software runs in the internet browser
- always up-to-date data for all employees
Cloud Solutions store the data in a central database.
- easier daily business, all users access the same, always up-to-date data
- quick & easy information retrieval for employees
- quick meaningful reports
software that grows with you - cloud-based software is practically infinitely scalable.
- employees only need access data to start
- to bring new activities or divisions to the cloud, simply choose the appropriate solution from the numerous SAP® Cloud Solutions
- SAP® Business ByDesign - is modular, so that you can start in selected business units and later roll out the software to other areas
Integration with a (central) SAP® ERP
- SAP® Cloud Solutions can be connected to an existing SAP® ERP and integrated seamlessly. Use the cloud solutions for areas that SAP® ERP does not cover, e.g. CRM or BI
- Cloud Solutions are predestined for subsidiaries, if SAP® ERP is used in the headquarters - ready integration scenarios for sales, service and logistics companies
SAP Cloud for Customer - Cloud for Service
SAP® Cloud for Service is the software for customer service, mobile service technicians and service branches.
Employees and managers benefit from:
- customer communication on all channels: central ticket processing via e-mail, phone, chat, social media in one interface
- current information in context: access to a uniform database and integration of the existing knowledge base
- easy collaboration and exchange of knowledge
- mobile use on laptops, tablets, smartphones - also with free apps
- reliable key figures thanks to built-in analysis tools
- connection to the central SAP® - ideal for service companies
Multi Channel: Process service tickets across all channels in a central interface
All customer and service tickets come together in one interface, regardless of which channel they come from: e-mail, web forms, modern chat applications, telephone or social media. This means that the entire communication history is always available to you in one place.The service employee simply replies from a tool via the right channel - where he can best reach the customer. Simply adapt the solution to your requirements. Modify predefined processes (e.g. for complaint management), settings (e.g. at predefined response times or automatic confirmations) or the intelligent routing rules that automatically assign inquiries and tickets to the right customer, service staff and an existing ticket. In addition, every employee can individually adapt the user interface to his way of working with just a few mouse clicks.