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  2. ITML > CRM

ITML > CRM

Act faster and inspire customers - with a CRM solution for successful relationships

 

Technology

Process-oriented Customer Relationship Management (CRM)

With ITML> CRM, your customer relationship management becomes a holistic process. The software solution supports marketing, sales and service across departments. Whether front or back office, in the company or on the go - all employees benefit from constantly updated and quickly accessible data. 

And: every user accesses the same, consolidated information. Among other things, you convince and bind customers through short reaction times and individual support. 

ITML> CRM is the only SAP®-based eCRM solution for marketing, sales and service - without an interface! User-friendly and SAP-compliant - for medium-sized companies.

 

Marketing

Current Data - Effective Marketing

The functional address management of ITML> CRM ensures that you have complete data and thus a more targeted customer approach so that you can keep an overview of your customer information every day. Your marketing campaigns also benefit from this. Just like from the integrated campaign management, with which you can plan and carry out activities in a structured manner.

The modules at a glance:

  • address pool with segmentation and classification
  • campaign management
  • address management and duplicate checking
  • evaluations / success control including Excel
  • marketing budget plan (budget & activities)
  • lead and relationship management
  • competitive database with product comparison

 

Distribution

Sales - not administration

More time for your active customer relationship management with ITML> CRM through the effective support of your employees - also on the go for the sales force. Because ITML> CRM is web-based. Mobile devices such as notebooks, PDAs or pocket PCs can be easily connected.

The modules at a glance:

  • activities management
  • Quotation
  • document management (attachments, e-mails)
  • calendar, weekly planning, visit preparation, task management
  • integration with MS Outlook or Notes
  • opportunity management, sales projects
  • integration in the project system
  • integration with office functions
  • complaint management
  • mobile offline client

 

Service

Service increases customer satisfaction

With the customer service solution ITML> CSM, you can efficiently handle your service processes, including all logistical and commercial processes based on SAP® R / 3®.

The modules at a glance:

  • graphic planning board
  • workflow engine for process control
  • diagnostics and quotation
  • returns and repair processing with workshop control (repair)
  • shipping / billing in various forms
  • help desk / call center (including messaging)
  • service order management - sales projects
  • incoming goods handling
  • mobile offline client (including digital signature)
  • knowledge database / FAQ / customer portal