Customer Service
How to increase customer satisfaction
You can only increase customer satisfaction if you know what they want. With SAP Business ByDesign you compile comprehensive customer data for all employees. They can then respond with innovative and individual services, paving the way for long-term successful customer relationships. You can increase customer loyalty and generate valuable recommendations through fast reaction times and timely and compulsory processing.
- Answer customer inquiries quickly and use the entire know-how from numerous internal and external sources.
- Make sure that you fulfill all customer obligations and provide services on time.
- Coordinate operational service processing for your customers - from clarifying warranty claims to on-site repairs.
Range of functions
Claims Management
- Product registration
- Manage service levels
- Check and track warranty claims
Product and service portfolio management
- Offer services
- Spare parts handling
- Define price lists and discounts
- Price fixing
Customer Service
- Maintain knowledge database
- Processing of service requests
- Communication
On-site service and repair
- Service order processing
- Service feedback
- Manage service orders on the go
- Communication